Refund policy

Return & Refund Policy

We want you to be happy with your purchase from The Cute Crochet. If you experience any issues with your order, please contact us at support@thecutecrochet.com, and we'll be happy to assist you.

30-Day Return Policy

For eligible physical products, we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition in which you received it
In its original packaging
Complete with any accessories or components originally included
Accompanied by your receipt or proof of purchase

To request a return, please contact us first at:

support@thecutecrochet.com

Please include your order number and the reason for your return.

If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send your order back without contacting us first. Returns sent without prior authorization may not be accepted or may experience significant processing delays.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

If you received an incorrect, defective, or damaged item, please contact us before returning anything. We will review the situation and provide an appropriate solution at no additional cost to you where applicable.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returns that cannot be tracked.

Non-Returnable Items

Certain products cannot be returned or refunded.

Digital Products & PDF Patterns

Due to the digital nature of our crochet patterns, digital PDF patterns and other downloadable products are non-refundable once the digital content has been delivered, downloaded, or accessed, except where required by applicable law.

If you experience difficulty receiving, downloading, opening, or accessing your pattern, please contact us at support@thecutecrochet.com.

We will be happy to resend the file or help you access your purchase.

Custom & Made-to-Order Products

Custom, personalized, and made-to-order products are created specifically for each customer and therefore generally cannot be returned or exchanged for change-of-mind reasons once production has begun.

This includes, where applicable:

Custom-size crochet products
Custom-color products
Personalized products
Handmade items produced specifically for your order

This does not affect your rights if the item arrives damaged, defective, or materially different from what you ordered.

Used or Opened Products

Returned physical products must be unused and in resalable condition.

Yarn that has been used, significantly unwound, altered, washed, damaged after delivery, or otherwise rendered unsuitable for resale may not be eligible for a return.

Crochet kits must be returned with all originally included components unless the return relates to a missing, incorrect, or defective component.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@thecutecrochet.com.

Whenever possible, please contact us using the same email address associated with your order and include your order number.

Standard Physical Orders

If your physical order has not yet been shipped, we will do our best to cancel it and issue a full refund.

Once an order has been shipped, it can no longer be canceled. If the product is eligible for return, you may request a return after receiving it in accordance with this policy.

Custom / Made-to-Order Items

Custom and made-to-order items often enter production shortly after an order is placed.

If your custom order has not yet entered production, cancellation may still be possible.

Once production has begun, the order generally cannot be canceled, returned, or refunded for change-of-mind reasons, because materials and production time have already been committed specifically to your order.

If you are unsure whether your order has entered production, please contact us as soon as possible and we will check its current status.

Digital Patterns

Because digital patterns may be delivered automatically shortly after payment, cancellation is generally not possible once the digital content has been delivered, downloaded, or accessed, except where required by applicable law.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at:

support@thecutecrochet.com

Please include:

Your order number
A description of the issue
Clear photos or videos showing the item and the issue, where applicable
Photos of the package and shipping label if the issue involves missing or incorrect items

We will review the information and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a replacement, reshipment, replacement component, or refund.

If the problem was caused by an error on our part, you will not be required to pay additional shipping charges to correct the issue.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

The fastest way to receive a different eligible product is to request a return for the original item and, once the return is accepted, place a separate order for the new item.

If you received the wrong item or there is a product defect, please contact us instead of placing a new order so that we can resolve the issue for you.

Refunds

Once your return arrives, we will inspect it, normally within 2 business days.

We will then notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank, credit card provider, PayPal, or other payment provider may require additional processing time.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@thecutecrochet.com.

Replacement & Reshipment Cases

If we arrange a replacement or reshipment because an item was damaged, defective, incorrect, or missing, the resolution will be handled according to the specific circumstances of the order.

Receiving a replacement does not automatically waive any consumer rights that may apply under applicable law.

We may ask for reasonable supporting information, such as photographs of the product, packaging, or shipping label, before approving a replacement or refund.

Packages Returned to Sender

If a package is returned to us because of an unsuccessful delivery attempt, an incorrect or incomplete address, failure to collect the package, or another delivery-related issue, please contact us.

Once the carrier confirms that the package has been returned to the relevant warehouse, we will review the situation and help determine the available options.

Depending on the reason for the return, additional shipping charges may apply if you request the package to be shipped again.

If the delivery failure resulted from an error on our part, we will work with you to resolve the issue without additional shipping charges.