Shipping policy
Shipping Details
Yes, we ship worldwide. There is a flat rate shipping fee of $5 on all orders under $49 and FREE SHIPPING on orders $49 and above. So go ahead and make your pet happy by adding that extra supplies to your order!
Updated Shipping Policy: Now Offering Expedited Processing!
We're excited to announce an enhancement to our shipping policy! To better serve you, we've introduced expedited processing, ensuring that your orders are shipped within one business day. Our commitment to providing excellent service means you'll receive your packages even faster. We understand the importance of timely deliveries, and this update is designed to meet your expectations.
Efficient and Reliable Delivery
Our commitment to your satisfaction extends to the prompt and reliable delivery of your order. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia, etc...Estimated delivery times are subject to variation based on the destination region, this is highly dependent on the customs and import process in your country:
United States: 4-7 days
United Kingdom: 6-8 days
Australia and New Zealand: 7-10 days
Canada and Europe: 7-12 days
Worldwide: 14-20 days
Should you have any further inquiries regarding your order or its delivery, please feel free to contact our dedicated customer service team. Your satisfaction is our priority, and we strive to ensure your orders arrive in a timely and secure manner.
Shipping FAQ
when will my order ship out?
All orders are dispatched within 1-3 business days, followed by the shipping times displayed above.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. contact us, and we'll solve it!
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( email to support@thecutecrochet.com) Immediately!
What are duties and taxes and who pays them?
Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.
The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no customs or tax charges, however, there are always rare exceptions.