Shipping policy
Shipping Details
Yes, we ship worldwide! 🌎
We’re happy to deliver our yarn, crochet kits, handmade crochet products, and other physical products to crochet lovers around the world.
Shipping Options
Standard Tracked Shipping
- Orders under $49: $6
- Orders $49 and above: FREE
- Includes order tracking
When your order qualifies, FREE Standard Tracked Shipping will appear automatically as an option at checkout.
Priority Dispatch — Tracked & Insured
- $8 for all orders
- Priority order processing, packing, and dispatch
- Full order tracking
- Insured against loss or damage during transit
- Complimentary Redelivery Protection
If the final-mile carrier is unable to complete delivery for reasons beyond your control, we’ll arrange one complimentary reshipment at no additional shipping cost.
Complimentary reshipment does not apply when delivery fails because of an incorrect or incomplete address, refusal of delivery, unpaid customs charges, or failure to collect the parcel within the carrier’s holding period.
For orders of $49 or more, you can choose between:
- FREE Standard Tracked Shipping
- Priority Dispatch — Tracked & Insured for $8
Free shipping applies to Standard Tracked Shipping only. Priority Dispatch remains an optional paid shipping service.
Please note that Priority Dispatch speeds up order processing and dispatch, but carrier delivery times may still vary depending on the destination, customs clearance, weather conditions, and other circumstances beyond our control.
Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking number.
Paying in Other Currencies
All shipping rates are based on US dollars. If you check out in a currency other than USD, the displayed shipping amount may vary slightly because it is converted from USD using the applicable exchange rate and rounded in your local currency.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Digital Products
Digital PDF patterns do not require shipping and will be delivered electronically.
Order Processing
Most physical orders are processed and dispatched within 1–3 business days after your order is confirmed.
For handmade or made-to-order products, additional production time may be required. Any estimated production time will be indicated on the relevant product page whenever applicable.
Once your order has been shipped, you will normally receive a shipping confirmation email with your tracking information.
Please make sure that the email address and shipping information entered at checkout are correct.
Estimated Delivery Times
We ship internationally, and delivery times vary depending on the destination, customs clearance, local postal services, and other factors outside our direct control.
Estimated delivery times after dispatch are:
- United States: 4–7 business days
- United Kingdom: 6–8 business days
- Australia & New Zealand: 7–10 business days
- Canada & Europe: 7–12 business days
- Other International Destinations: 7–20 business days
These are estimated delivery times, not guaranteed delivery dates.
International shipments may occasionally take longer due to customs clearance, local holidays, weather conditions, flight availability, peak shipping periods, or delays with the destination country's postal network.
International Shipping & Last-Mile Delivery
For international orders, your package may travel through multiple logistics partners before reaching you.
Once your package arrives in the destination country, it may go through customs clearance before being transferred to a local postal service or last-mile delivery carrier for final delivery.
This means that the company delivering the package to your door may be different from the international carrier shown at the beginning of the shipment.
Tracking information may also temporarily stop updating while the package is:
- In international transit
- Waiting for a flight
- Going through customs clearance
- Being transferred between logistics partners
- Being handed over to the local last-mile carrier
A temporary pause in tracking updates does not necessarily mean that the package is lost.
Once the local carrier receives the package, tracking should normally continue updating as it moves toward final delivery.
Last-Mile Delivery Attempts
Please monitor your tracking information once your package reaches your country.
A delivery attempt may be unsuccessful if:
- No one is available to receive the package
- The recipient cannot be contacted
- The shipping address is incomplete or incorrect
- Access to the delivery location is restricted
- The local carrier requires the recipient to collect the package
- The package is awaiting collection at a local post office or service point
If tracking shows “Delivery Failed,” “Delivery Attempted,” “Awaiting Collection,” “Recipient Unavailable,” or a similar status, we strongly recommend contacting the local postal service or last-mile carrier as soon as possible to arrange redelivery or collection.
Packages that are not collected or successfully delivered within the local carrier's holding period may be returned to the carrier's warehouse or returned to sender.
If you are unsure which local carrier is handling your package, please contact us at support@thecutecrochet.com, and we will do our best to help you identify the latest shipping information available to us.
Shipping FAQ
When will my order ship?
Most physical orders are dispatched within 1–3 business days.
Handmade or made-to-order products may require additional production time before shipment.
Digital PDF patterns are delivered electronically and are not physically shipped.
Where can I find my tracking number?
Once your physical order has been shipped, you should normally receive a shipping confirmation email containing your tracking number.
If you don't see the email, please check your Spam/Junk folder.
You can also track most international shipments through 17TRACK using the tracking number provided in your shipping confirmation.
If you haven't received your tracking information or your tracking number doesn't appear to be working, please contact us at:
We'll be happy to help.
Why hasn't my tracking information updated?
International packages sometimes go several days without a new tracking scan.
This can happen while the package is waiting for international transportation, undergoing customs clearance, transferring between logistics partners, or being handed over to a local last-mile delivery carrier.
If your tracking has not updated for an unusually long period, please contact us and we will help check the latest available information with the shipping carrier.
What should I do if my delivery attempt failed?
If your tracking shows that delivery was attempted but unsuccessful, please contact your local postal service or last-mile carrier as soon as possible.
They may be able to arrange another delivery attempt or tell you where the package can be collected.
Please do not wait too long to contact them, as local carriers may only hold undelivered packages for a limited period before returning them.
If you need assistance identifying the local carrier, contact us and we'll be happy to help.
How do I change my delivery address?
Please contact us as soon as possible if you need to change your shipping address.
Email:
If your order has not yet been shipped, we will do our best to update the address before dispatch.
Once an order has already been shipped, we generally cannot change the delivery address because the package is already in the carrier's network.
Please carefully check your name, street address, city, state/province, postal code, country, email address, and phone number before completing your order.
What happens if I provide an incorrect or incomplete address?
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package cannot be delivered because the address is incorrect or incomplete, the local carrier may hold it for collection, attempt redelivery, or return it.
If you notice an error in your address, please contact us immediately at support@thecutecrochet.com.
We will do our best to assist you, but we cannot guarantee that an address can be changed after the package has been dispatched.
What happens if my package is returned after a failed delivery?
If a package is returned because delivery was unsuccessful, we may need to wait until the shipping carrier confirms that the package has been returned to the relevant warehouse before a new shipment can be arranged.
International returns can take additional time to reach the warehouse.
Once we receive confirmation from the carrier, please contact us and we will help determine the appropriate next step for your order.
What are duties and taxes, and who pays them?
International orders may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country.
These charges are determined by your local customs authority and are generally the responsibility of the recipient unless otherwise stated at checkout.
Customs regulations vary by country, and we cannot predict whether a particular shipment will incur additional charges.
We are also unable to control delays caused by customs inspections or clearance procedures.
For more information regarding possible import charges, please contact your local customs authority.
Need Help With Your Shipment?
We understand how exciting it is to wait for your yarn, crochet kit, or handmade creation to arrive. 🧶💗
If you have any questions about your shipment, tracking information, customs clearance, or last-mile delivery, please contact us:
Email: support@thecutecrochet.com
You can also reach us through the live chat on our website.
Please include your order number, name, or tracking number whenever possible so we can locate your order more quickly.
We'll always do our best to help you understand the latest shipping status and work with our logistics partners when additional assistance is needed.
The Cute Crochet Team